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Optus Triple-Zero Tragedy 3 Lives Lost as CEO Stephen Rue Says ‘We Have Let You Down’

Three Australians died after being unable to reach emergency services during the Optus outage, sparking national outrage and a demand for accountability.

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Optus Triple-Zero Failure: 3 Deaths Confirmed as CEO Stephen Rue Apologises
Optus CEO Stephen Rue apologises after three deaths linked to triple-zero call outage in Australia.

A national tragedy has unfolded in Australia after Optus confirmed that three people died following a catastrophic triple-zero emergency call failure. The outage, which left hundreds unable to contact life-saving services, has reignited concerns about the reliability of the country’s second-largest telecommunications provider.

The heartbreaking revelation was made during a late Friday press conference by Optus chief executive Stephen Rue, who offered a public apology and vowed to launch a full investigation.


“We Have Let You Down” – CEO Rue

In his emotional statement, Rue admitted the company had failed in its duty:

“I want to offer a sincere apology to all customers who could not connect to emergency services when they needed them most, and I offer my heartfelt condolences to the families and friends of the people who passed away. I am so sorry for your loss. What has happened is completely unacceptable. We have let you down.”

The visibly shaken CEO, once hailed as the steadying hand for Optus after years of scandals, said welfare checks were still ongoing in Western Australia, South Australia, and the Northern Territory—where the three deaths occurred.

Optus Triple-Zero Failure: 3 Deaths Confirmed as CEO Stephen Rue Apologises

The Scale of the Outage

The outage left at least 600 callers impacted during a critical 14-hour window. These individuals tried to reach 000, Australia’s equivalent of 911 in the United States, but their calls never connected.

The incident mirrors a disastrous blackout in 2023, when 2697 customers could not contact emergency services due to an Optus systems failure. That crisis sparked a Senate inquiry and resulted in a multimillion-dollar fine. Many Australians are now questioning how history has repeated itself just two years later.


Optus’ Troubled History

Founded in 1981 and later acquired by Singtel, Optus has endured a tumultuous decade. In 2022, a cyberattack exposed the personal data of millions of customers, shaking public confidence. A year later, the company was fined after the massive emergency call outage in 2023.

When Stephen Rue, a former NBN boss, took over in late 2024, many saw him as the right leader to rebuild trust. Friday’s tragedy has now put his leadership under immense scrutiny.


Political Pressure and Public Anger

The deaths have already reached the highest levels of government. Prime Minister Anthony Albanese has faced questions about the reliability of critical infrastructure and refused to give a clear timeline on broader cost-of-living measures, including power bills.

Meanwhile, opposition leaders are demanding immediate answers. Sussan Ley, the Deputy Leader of the Liberal Party, was already under fire for a recent climate gaffe and has now joined calls for stronger accountability from the telco sector.


The Human Cost

Behind the numbers are families left shattered. While the identities of the deceased have not been made public, welfare checks revealed that the deaths occurred at households across three states. Locals have described the mood as “angry and broken,” with many questioning how such a failure could happen again despite prior warnings.

For frontline emergency workers, the frustration is equally raw. One paramedic told local media that “lives depend on seconds, and Optus stole those seconds.”

Optus Triple-Zero Failure: 3 Deaths Confirmed as CEO Stephen Rue Apologises

What Happens Next?

Optus has pledged a transparent investigation into the failures, promising cooperation with regulators and government agencies. Rue has also vowed to meet directly with affected families.

Consumer advocacy groups, however, warn that apologies will not be enough this time. Calls are growing for stricter penalties, including the possibility of suspending Optus’ license if systemic issues are not fixed.


A National Wake-Up Call

The triple-zero tragedy highlights the fragility of modern communications systems. While Australians depend on telcos for everything from business to entertainment, moments like these expose the critical role they play in life-and-death situations.

For Optus, rebuilding trust may prove to be its toughest challenge yet. As Rue himself admitted: “This should never have happened.”


Final Word

The deaths linked to the outage mark a dark chapter in Australia’s telecommunications history. As investigations continue, families are left grieving, and a nation is demanding answers.

Stay with Daily Global Diary for updates, expert analysis, and on-the-ground reporting as the story develops.

World News

Massive fire erupts at Chevron refinery near Los Angeles… residents told to stay indoors

An explosion triggered a blaze at Chevron’s El Segundo refinery, the largest on the U.S. West Coast. Officials report no injuries but warn of possible air quality impacts.

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Large fire at Chevron refinery in El Segundo after explosion, no injuries reported
Firefighters battle a massive blaze at Chevron’s El Segundo refinery, the largest on the West Coast, after an explosion shook nearby neighborhoods.

LOS ANGELES — A massive fire broke out Thursday night at the Chevron oil refinery in El Segundo, following what witnesses described as an explosion that “felt like a small earthquake.”

The El Segundo Police Department confirmed multiple emergency calls came in around the time of the blast, prompting a swift response from both local firefighters and the refinery’s in-house fire team. Crews from the Los Angeles County Fire Department and the California Governor’s Office of Emergency Services also mobilized to assist.

El Segundo Mayor Chris Pimentel said that while the fire was significant, no injuries had been reported.

“We were able to respond with Chevron fire immediately,” Pimentel told reporters. “Obviously, we are very concerned, and there is a lot of investigative work to be done.”


Fire contained but concerns remain

LA County Supervisor Holly Mitchell confirmed that crews had managed to contain the fire to one section of the refinery. She assured residents there was no need for evacuation but urged locals to remain indoors as a precaution.

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“It has been contained and there is no cause for alarm for El Segundo or the surrounding areas,” Mitchell said, while cautioning that smoke could impact air quality.

The South Coast Air Quality Management District (AQMD) noted that no elevated toxin levels were detected immediately after the blaze. Still, AQMD spokesperson Nahal Mogharabi advised residents to keep windows and doors closed if they noticed smoke or odors.

Casey Snow, Division Chief of the El Segundo Fire Department, confirmed there was no threat to nearby Manhattan Beach and that the burning materials were mostly gasoline and diesel. “The fire will either burn itself out or be extinguished with ongoing efforts,” Snow said.


A refinery of national importance

The El Segundo refinery, built in 1911, processes about 276,000 barrels of crude oil per day, making it the largest producing oil refinery on the U.S. West Coast, according to Chevron’s website.

Its proximity to Los Angeles International Airport (LAX) sparked concerns about potential flight disruptions, but LAX confirmed that operations continued without delays or cancellations.


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Looking ahead

While the blaze has been contained, investigators are expected to probe the cause of the explosion. This is not the first time Chevron has faced refinery-related incidents; the company has previously been criticized over safety lapses at facilities in Richmond, California, and abroad.

For El Segundo residents, the immediate priority is safety. Officials stress that while there is no imminent danger, smoke-related conditions could shift quickly.

As the refinery’s gasoline and diesel flames die down, questions will linger about what caused the explosion at one of California’s most critical energy hubs — and whether it could have been prevented.
For more Update http://www.dailyglobaldiary.com

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Philippines rocked by 6.9 magnitude earthquake as Cebu declares state of calamity and death toll rises to 69…

The devastating quake struck just days after back-to-back typhoons, leaving thousands homeless and rescue teams racing against time.

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Philippines Earthquake 2025 – Cebu declares state of calamity as 69 killed in 6.9 quake
Rescue teams in Cebu search for survivors after a deadly 6.9 magnitude earthquake left 69 dead and a province in ruins.

A powerful 6.9 magnitude earthquake shook the central Philippines late Tuesday night, killing at least 69 people and injuring dozens more. The hardest-hit province, Cebu, declared a state of calamity early Wednesday as repeated aftershocks sent terrified families into the streets and crippled basic services.

“Children were crying… people were traumatised”

Eyewitnesses described harrowing scenes. One Cebu resident told the BBC he spent the night outside after power and water lines were cut, adding: “You could hear the voices of crying children everywhere. They were traumatised.”

The earthquake comes barely a week after the Philippines endured two successive typhoons, which claimed more than a dozen lives and displaced hundreds of thousands. The dual disasters have stretched emergency services thin in one of the world’s most disaster-prone nations.

Bogo city bears the brunt

Most victims were from Bogo city, a small town in the Visayas Islands near the quake’s epicentre. Shocking images showed cadaver bags lined along the streets while makeshift hospitals treated hundreds of wounded in tents. Officials warned of “a lot of damage,” noting that roads buckled, bridges collapsed, and power lines fell, complicating rescue and relief operations.

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Tragically, seven of the victims were living in a housing village originally built for survivors of Typhoon Haiyan—the 2013 superstorm that killed more than 6,000 people.

Disaster strikes during daily life

In San Remigio, the quake struck while a basketball game was underway, sending panic through the crowd. Nearly 20 people were injured, and at least one later died from their injuries, officials confirmed.

As aftershocks rattled the province—including a 4.7 tremor on Wednesday evening—rescue officials prioritised restoring electricity, clearing debris, and rushing relief goods to stranded residents.

Churches and heritage sites at risk

The archbishop of Cebu urged Catholics to stay away from churches until safety assessments are completed. This warning is particularly significant in Cebu, home to centuries-old churches dating back to the 1500s Spanish colonisation. Footage captured the dramatic collapse of a church tower in one locality.

A nation at the mercy of nature

The Philippines’ vulnerability to natural disasters stems from its geography. Located on the volatile Pacific “Ring of Fire”, the nation is prone to frequent earthquakes and volcanic eruptions. Its position along typhoon tracks makes it equally exposed to devastating storms.

Just last month, Tropical Storm Bualoi and Typhoon Ragasa struck, killing over a dozen people and forcing mass evacuations.

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The road ahead

Officials warn that casualty numbers could rise further as many regions remain cut off. The National Disaster Risk Reduction and Management Council (NDRRMC) in Manila is tasked with confirming figures, but their checks are slow and rigorous.

For now, thousands in Cebu and nearby Leyte islands remain without shelter, food, or clean water. Local authorities have appealed for doctors, nurses, and volunteers as the nation braces itself for yet another test of resilience.
For more Update http://www.dailyglobaldiary.com

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Thailand Sinkhole 50 Meters Deep Shocks Bangkok Residents near Vajira Hospital

Authorities race to stabilize ground collapse in central Bangkok as traffic, power, and utilities face major disruption.

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Bangkok Sinkhole 2025: 50-Meter Deep Collapse Near Vajira Hospital
Massive sinkhole in Bangkok halts traffic and disrupts utilities near Vajira Hospital.

A massive sinkhole opened up in the heart of Bangkok on Wednesday, sparking chaos, evacuations, and emergency operations. The incident occurred in front of the Vajira Hospital on Samsen Road, leaving residents stunned as footage of the ground caving in spread across social media.

According to Thai officials, the sinkhole measured about 50 meters deep (164 feet) and spread across nearly 900 square meters. The collapse dragged down electricity poles and ruptured a drainage pipe, causing water to gush uncontrollably and further weaken the surrounding area. Traffic around the hospital came to a grinding halt as authorities cordoned off the zone to prevent further casualties.


Prime Minister Reacts

Anutin Charnvirakul, the Prime Minister of Thailand, arrived at the site to assess the situation. Addressing reporters, he said:

“Dirt from an underground train construction was sliding in. Luckily there are no deaths or injuries.”

The statement provided relief to residents already concerned about the safety of patients at Vajira Hospital and nearby establishments.

Bangkok Sinkhole 2025: 50-Meter Deep Collapse Near Vajira Hospital

Governor Orders Emergency Measures

Chadchart Sittipunt, the Governor of Bangkok, confirmed that the sinkhole damaged underground infrastructure, cutting off both water and power lines.

“The hospital has no problems, but we are worried about the police station: that’s still dangerous and the public has been evacuated,” he explained.

Authorities moved quickly to ensure the hospital had backup systems in place, though the hospital temporarily suspended new admissions to ensure safety.


Eyewitness Accounts

Residents who witnessed the collapse described the scene as surreal. One local said the road “sank like quicksand” as the drainage system failed. Others filmed dramatic moments where poles and debris vanished into the widening hole.

Social media platforms lit up with hashtags about the Bangkok sinkhole, with many expressing gratitude that no lives were lost.


Possible Cause

Preliminary investigations point to underground train construction as a likely cause. Loose soil combined with pipe leakage created conditions for the ground to cave in. Experts note that Bangkok’s geology, with its layers of soft clay, makes it particularly vulnerable to such collapses when heavy infrastructure is built without reinforced protections.


Past Sinkhole Incidents

This is not the first time Thailand has faced sinkhole scares. Similar incidents, though smaller, have been reported in provinces like Chiang Mai and Nakhon Ratchasima. However, the scale of this Bangkok collapse is among the largest in recent memory.

Bangkok Sinkhole 2025: 50-Meter Deep Collapse Near Vajira Hospital

Authorities’ Response

Sinkholes are not unique to Thailand. Countries such as China, United States, and Mexico have all battled devastating sinkholes in urban areas, often linked to underground construction and aging drainage systems.

By noon, Thai authorities reported that ground movement had been halted. Engineers were closely monitoring the site, while rescue teams stood by in case the collapse extended. Heavy machinery has been deployed to stabilize the soil, and barricades have been set up to prevent onlookers from venturing too close.

Governor Sittipunt emphasized that long-term solutions would involve reinforcing the underground train project and overhauling drainage networks to prevent repeat incidents.


Broader Impact

The sinkhole disrupted not only traffic but also emergency services. With a police station in the vicinity under threat, officials rushed to relocate staff and important documents. Meanwhile, commuters faced hours-long delays, and businesses near Vajira Hospital were forced to close temporarily.

Urban planning experts argue that Bangkok must rethink its infrastructure resilience. With rising rainfall due to climate change, the city’s already fragile drainage system is under enormous stress. Events like this underline the urgency for preventive action rather than reactive measures.


Conclusion

The Bangkok sinkhole has served as a wake-up call for Thai authorities and urban planners. While no lives were lost, the risks remain high until the site is fully secured. For residents, the terrifying images of the ground opening beneath one of the busiest roads in the capital will not be forgotten anytime soon.

Stay updated on this developing story at Daily Global Diary, where we bring you real-time global news and analysis.

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